Last updated: 2026-11-03
Preliminary version. This text requires professional legal review before the commercial launch.
In Plans & billing, click Cancel renewal. No fees or extra steps. You won't be charged again and keep Premium until the end of the paid period. You can reactivate until then.
On your first Premium purchase (monthly or yearly), you may withdraw within 7 calendar days after payment confirmation, under art. 49 of the Brazilian Consumer Code.
Request it in Plans & billing → Request withdrawal and refund. You get a protocol number immediately.
The full amount is returned to the same payment method via Stripe. The time for the credit to appear depends on your bank or card issuer.
With the refund, the subscription and Premium access end immediately; your account stays on Free with your data preserved.
After the 7 days from the first purchase, renewal charges are not refundable under the withdrawal right; cancel renewal to avoid new charges. Exceptional cases can be reviewed by support.
Payments and refunds are recorded in your history and kept for the legal period, even after account deletion.
Provider: [NOME DO FORNECEDOR / RAZÃO SOCIAL]
Tax ID (CPF/CNPJ): [CPF OU CNPJ]
Address: [ENDEREÇO COMPLETO]
Support: [E-MAIL DE ATENDIMENTO]